SOEKS Warranty Information

Why buy directly from ECOWISOR?

When you buy a SOEKS device directly from, it’s AUTOMATICALLY enrolled in our industry leading 2 YEAR WARRANTY, EASY RETURN & EXCHANGE and TECH SUPPORT programs:

  • 2 YEAR WARRANTY – get a new or replacement SOEKS device within 2 years of the original purchase. Ship a defective unit to us, we’ll ship a good one to you.
  • 14-DAY RETURNS – return any product bought on our website within 2 weeks for an exchange or a refund. No questions asked. Check limitations below.
  • EASY EXCHANGES – we are located in Estonia, so it’s easy to send us a package and receive one. Guaranteed.
  • ENHANCED DELIVERY – get tracking number and official confirmations for your deliveries.
  • TECH SUPPORT – all your inquiries are promptly handled by our in-house professional customer support team seated in EU. We know SOEKS products better than anyone.

We are confident that SOEKS products will serve you well for many years but in case something happens, our EU based support team is here to help!

Get in touch with us via the Contact Page and we’ll take care of it from there.


  • Products bought from overseas sellers (e.g. eBay), unauthorized 3rd party websites (without physical address), individuals or illicit resellers DO NOT have warranty in the EU and violate the trademark use. Save yourself time and money by buying directly from the EU company –
  • SOEKS devices are compact scientific instruments and like any other portable gadgets should be handled with care, we do not cover physical damage, lost/stolen devices, replaceable batteries or accessories
  • Check our shipping and returns policy for information about 14-DAY RETURNS and REFUNDS

If you purchased your device somewhere else, please email us your namedate of purchasename of the seller and receipt in order to verify the eligibility of that SOEKS device for the above warranty.

Be prepared and protect yourself and your familyget official SOEKS detector here

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